Undoubtedly, the drug information query is an essential step for the documentation of the cases. It can be done in the following seven steps:

STEP 1: SECURE DEMOGRAPHICS OF REQUESTOR

On the whole, secure requestor demographics for a querySo, the requestor’s profession should indicate educational experience and knowledge base; therefore, the individual receiving the query can use this information to determine the appropriate mannerism to formulate and deliver the response. Determine a method in particular, for the deliverance of the response. Moreover, gather information from the requestor that will allow you to reply to the request. Examples of information to gather include the following: the requestor’s address, phone number, pager number, and fax number.

STEP 2: OBTAIN BACKGROUND INFORMATION

In general, request background information for the query. Background information, in particular, helps in clarifying the question and is a vital step in the procedure. So, the question may not be stated concisely or the requestor may not know how to ask the question. To develop an acceptable answer, both the caller and the researcher must possess a clear apprehension of the ultimate question.

STEP 3: DETERMINE AND CATEGORIZE THE ULTIMATE QUESTION

Prepare a timeline in general for the response. Totally understanding the orbit of the “true” question as well as aids in getting a realistic idea of the time needed to write a reply. So, Categorize the question:

  • A vital step in the systematic approach
  • Allows for effective use of the resources by providing the basis of a logical progression process
  • An extensive resource with information to answer every drug information question does not subsist
  • References contain specific types of information
  • Numerous topic-specific resources are available 
  • Classification of a request aids in developing a more effective search strategy
  • Selecting the resource with the highest probability of containing the desired information can decrease the time requirement and increase the accuracy of the response
  • Otherwise, unnecessary time and energy may be expended on searching references unable to produce the needed facts

STEP 4: DEVELOP STRATEGY AND CONDUCT SEARCH

Undoubtedly, select and prioritize resources based on the probability of locating the desired information. Without prioritization, resources may be used based on ease of access or degree of comfort instead of probable efficiency. So, conduct a systematic search. Be familiar with the three types of information sources in the literature hierarchy. Begin with the established knowledge located within the tertiary literature due to the condensed, easy-to-use format of the information presented. Progress through the secondary literature to the primary literature. As mentioned previously, if the question is classified as a Drug Interaction, then a logical and efficient search would begin with a text-specific for drug interactions. If a text-specific for drug interaction is not available, other references likely to contain the desired information should be selected as opposed to references with a decreased probability of containing the information.

STEP 5: PERFORM EVALUATION, ANALYSIS, AND SYNTHESIS

Confirm information with other references to assure consistency between various resources. While authors, editors, and publishers attempt to assure the reliability of the information published, most resources include a disclaimer statement since errors do occur occasionally

STEP 6: FORMULATE AND PROVIDE RESPONSE

Restate the question and any pertinent background information. Provide information and recommendation. In addition, a brief review of the search strategy and references reviewed may be included in the response as a confirmation to the comprehensive search conducted. Compose the response at the requestor’s comprehension level

STEP 7: CONDUCT FOLLOW-UP AND DOCUMENTATION

  • Methods of documentation:
  • Reasons for documentations:
    • Justification of pharmacist’s professional value to the institution
    • A future reference for repetitive drug information requests
    • Protective measure against legal liability
  • Methods of follow-up
    • Mail survey
    • Phone call
    • Written communication
  • Reasons for the follow-up:
    • Provide the requestor with additional information that supports or changes a prior recommendation
    • Obtain feedback concerning the quality of the service

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